What is the total delivery time for my order?

All orders are processed in 1-2 business days. For large parcels, processing time may extend upto 2-3 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on your pincode proximity.

Here are the shipping charges and speed of delivery for domestic deliveries:

OrdersShipping costDelivery Estimate
Above ₹499Free1-2 business days
Below ₹499₹301-2 business days
Bulk Order Above 50 Kg₹1002-3 business day

Delays might occur during peak season.

Which locations do you deliver to?

We ship all orders to anywhere in the Pune City—Maharashtra, India

What locations are eligible for same-day delivery?

If you are located in the radius of 5km from our store (423107), your order can be delivered on the same-day for ₹30. 

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

You may contact our support team on info@ordermyfruits.com. Once your request is received, our delivery agent will pick up your damage package and we’ll initiate the refund

How can I return the item?

Return an item is simple. Log into your account page, go to orders section and then initiate the return. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.